Refund policy
LIMITED EDITION PRINTS
As each print is part of a numbered, limited edition series, we do not accept returns. This ensures the integrity and collectible value of each edition.
If your print arrives damaged, we are committed to making it right. Please email us at hello@gastonduflos.com with photos of the damage, and we will promptly send you a replacement at no additional cost.
For any other questions about your limited edition print, feel free to reach out!
MERCHANDISE
RETURNS
All unworn, unused merchandise, accompanied by the original purchase receipt, can be returned for a refund within 14 days of delivery. Customers are responsible for all shipping costs. Items must be returned in their original condition.
Please use the original packaging to return any item(s). Once we receive and approve the return, your refund will be processed within 5-10 business days back to the original form of payment.
If the return is due to our error (such as an incorrect or defective item), we will cover the return shipping costs.
Gaston Duflos reserves the right to reject returns beyond the return period or items that are not in their original condition. In this case, the package will be sent back to the customer, and any shipping costs will not be covered.
Please note: We produce limited quantities of merchandise to prevent overproduction. If you return an item, it is not guaranteed that you will be able to repurchase it later, as it may sell out.
To initiate a return, please email hello@gastonduflos.com with RETURN #ORDERNUMBER as the subject line.
EXCHANGES
Due to the limited nature of our merchandise, exchanges are not available.